wild81 Privacy Policy

1 Types of Information We Collect

We collect various types of information to improve your experience on our platform and to operate our services smoothly.

1.1 Registration and Account Information

When you open an account at wild81, we collect the following information:

• Full name (as shown on your national ID or passport)
• Date of birth (for age verification — only those aged 21 and above may register)
• Valid email address
• Preferred username and password
• Mobile number (for bKash / Nagad / Rocket / Upay verification)
• Bank account details (where applicable)

1.2 Identity Verification Information

To complete financial transactions and confirm your identity, we may collect the following documents when needed:

• Copy of National ID (NID) or passport
• Driving licence
• Recent utility bill or bank statement (for address verification)

1.3 Transaction Information

A record is kept of every financial activity carried out on our platform, including:

• Deposit amount and method (bKash, Nagad, Rocket, Upay or bank transfer)
• Withdrawal amount and time
• Bonus claims and wagering history
• Gaming history and betting transactions

1.4 Technical and Device Information

Some technical information is collected automatically while you use our services:

• IP address and device type
• Browser and operating system information
• Duration of website visits and navigation data
• Cookie and session data

2 Purposes for Using Information

wild81 uses the information collected for the following purposes:

2.1 Service Delivery and Operations

• Creating, managing, and securing your account
• Processing deposit and withdrawal transactions
• Providing bonuses and promotional offers
• Managing VIP membership and cashback benefits

2.2 Identity Verification and Fraud Prevention

• Confirming the identity of the account holder
• Preventing unauthorised access and fraud
• Complying with anti-money laundering (AML) policies
• Ensuring protection of minors (for those aged 21 and above only)

2.3 Customer Service and Communication

• Providing support via 24/7 live chat and email
• Sending important account-related notifications
• Informing you about new promotions and offers (subject to your consent)

2.4 Platform Development

• Analysing and improving the user experience
• Identifying and resolving technical issues
• Testing and launching new games and features

3 Information Sharing and Disclosure

wild81 does not sell your personal information to third parties. However, information may be shared in certain circumstances:

3.1 Service Provider Partners

Minimum necessary information may be shared with third parties who assist in operating our services, such as payment processing companies, technology service providers, and cybersecurity experts. These partners are required to follow the same privacy standards as we do.

3.2 Legal Obligations

Information may be disclosed in response to a valid legal order, court direction, or legitimate request from a regulatory authority. In such cases, we will provide only the information legally required.

3.3 Business Transfers

Information may be transferred in the event of a change in business ownership, merger, or acquisition. In such cases, we will notify you in advance and ensure that the new owner maintains the same standard of privacy policy.

4 Cookie Policy

wild81 uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help us improve the quality of our services.

4.1 Essential Cookies

These cookies are necessary for the basic functioning of our website. They are used for login sessions, security verification, and account management. These cookies cannot be disabled.

4.2 Functional Cookies

These cookies are used to remember your preferred language, interface settings, and previous visit information. They can be disabled by changing your browser settings.

4.3 Analytical Cookies

These cookies are used to collect anonymous statistics about which pages are visited most and how users navigate the site. This helps us improve the platform.

5 Information Security Measures

wild81 has adopted industry-leading security measures to keep your personal and financial information safe:

• SSL Encryption: All our data transmissions are protected by SSL/TLS encryption technology, which guards your information against unauthorised access.
• Password Encryption: Your password is never stored directly — it is kept only in encrypted hash form.
• Two-Factor Authentication: Two-factor authentication (2FA) is available to add an extra layer of security to your account.
• Regular Security Reviews: Our security team conducts regular system audits and penetration tests.
• Restricted Access: Only authorised staff have access to user information, and they are bound by strict confidentiality agreements.
• Firewall Protection: Advanced firewalls and intrusion detection systems remain active 24/7.

Even so, transmitting information over the internet is not entirely risk-free. We take every precaution, but absolute guarantees of data security cannot be provided.

6 Data Retention Period

wild81 retains your personal information for as long as necessary. Specifically:

• While Account Is Active: All information is retained while the account remains active.
• After Account Closure: Financial transaction records are retained for the period required by legal obligations.
• Fraudulent Activity: In cases of fraud or irregularity, relevant information may be retained for an extended period.
• Inactive Accounts: Information for accounts that have been inactive for a long period will be deleted or securely archived in accordance with our set policy.

7 Your Rights

As a user of wild81, you have the following rights regarding your own information:

7.1 Right to Access

You may request at any time to find out what information we hold about you. We are obliged to provide this information within 30 working days.

7.2 Right to Correction

If any of your stored information is incorrect, you may request a correction. Some information can be updated directly from your account settings; for other cases, please contact our support team.

7.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information may not be deletable due to legal obligations.

7.4 Right to Object to Processing

You may object at any time to your information being used for marketing purposes. We will stop promotional communications upon your request.

8 Protection of Minors and Underage Individuals

wild81 is for those aged 21 and above only. We do not intentionally collect any personal information from minors. Age is verified during the registration process. If we become aware that information from a minor has entered our system by mistake, we will immediately delete that information and close the associated account.

Parents and legal guardians are requested to monitor their children's online activities and to contact us if they notice anything suspicious.

9 Third-Party Links and Services

The wild81 platform may at times have connections to payment gateways or other service providers. These third-party services have their own privacy policies and we are not responsible for their data-collection practices. When services such as bKash, Nagad, Rocket, and Upay are used for payment processing, their own privacy terms will apply.

10 Policy Changes

wild81 may update this privacy policy from time to time. If significant changes are made to the policy, we will notify you in the following ways:

• A notification will be sent to your registered email address
• The "Last Updated" date at the top of this page will be changed
• A special notice will be displayed on the platform where applicable

If you continue using our platform after any changes, you will be considered to have agreed to the new policy. We therefore recommend checking this page regularly.

11 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our privacy team will give your matter the attention it deserves:

We always respect your privacy and are committed to responding promptly to any request. Your trust is our most valued asset.